Returns & refunds
If you are not happy with your edallhobby.com® product you may return it back to the any of our warehouses for a replacement with other products with equivalent price. This must be done within 3days of the purchase and the product must be in new condition with original packaging and all included accessories. Our service centers do not accept crash damaged parts or items that have been modified.
For HONG KONG WAREHOUSE
Shipment time by EMS Express
Hong Kong: Less than 5 working days
Taiwan: Less than 10 working days
Rest of the world: 7-15 working days
Shipment Time by Air Mail
Hong Kong: Less than 3-5 working days
Taiwan: Less than 4-7 working days
Rest of the world: 10-30 working days, depends on your countries.
Shipment may takes up to 90 day due to delay in custom clearances, we will not responsible for the delay in this case. Proof of shipment can be provided if buyer need.
We only sell brand new items (unless specify in the item pages)!
It is a must to contact us before returning the item(s). Return without my approval will not be processed.
All returns must be made with the SAME items in brand new condition within 7 days of arrival.
We reject all USED/ OPENED items for return.
The maximum acceptance date is 14 days upon arrival, with proper authorization; However, returns which exceeds 7 days return policy are subject to a 30% restocking fee. Returns which within 7 days are subject to a 20% restocking fee.
Refund through the origional payment method which buyer is used.
Shipping & handling charges cannot be refunded in anyway.
All defective items will be replaced with brand new items. Can't change to any other item, unless the item is no longer available.
Buyer is responsible for the both return and resending shipping charger for all situations, including factory's fault or damage via postal.